Frequently Asked Questions

How do I contact Customer Service about my order?

Please send your Order Number and your problem to

What if I have a question before placing an order?

Please send your problem to

What shipping methods do you offer?

UPS, Fedex, USPS and so on.

How can I track my package?

Once an order has been shipped out, we will send you a Shipping Confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to UPS, FedEx or other shipping vendor website. This function allows you to track your package using the tracking code provided in the email.

What if an item was lost or damaged during shipping?

At Demtor Performance, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.

An item is missing from my shipment, what should I do?

Contact us immediately and hand the proof. We will check it and ship the missing item, thank you for understanding.

I didn't get the item I purchased. What should I do?

Within a reasonable transportation time, please wait patiently. After that please contact us for a specific solution.

The items I received are significantly different from they were described in their listings. What should I do?

You may return them for a refund or an exchange within 30 days upon receipt.

How do I return an item?

To solve your problem quickly and effectively, please contact us for an RMA( Return Merchandise Authorization) before returning your items. Each RMA will be valid for 15 calendar days after it’s issued. In this situation, the return shipping fee is paid by the buyer. The returned items should be received unused, undamaged, and in their original package for a full refund. Please don’t place stickers or shipping labels on the item’s original packaging.

I've returned my item, how soon will I receive my refund?

After we receive your return, we will inspect it and process your refund or exchange within 1-10 business days. We apply refunds to the PayPal account associated with the order. In our experience, it may take 2-3 business days for PayPal refunds to clear.